Employee Net Promoter Score (eNPS) asks one question: how likely is someone to recommend your company as a place to work? Enter how many people gave each answer, or paste the raw scores, and the calculator does the math. It runs in your browser, so the scores you paste aren’t sent to us.
How eNPS is calculated
People answer on a scale from 0 to 10. Each answer falls into one of three groups:
- Promoters scored 9 or 10.
- Passives scored 7 or 8.
- Detractors scored 0 to 6.
The score is the percentage of promoters minus the percentage of detractors. Passives count toward the total number of responses but don’t add or subtract anything. That gives a range from -100 (everyone is a detractor) to +100 (everyone is a promoter).
A quick example: 50 people respond. 20 are promoters (40%), 18 are passives (36%), and 12 are detractors (24%). The eNPS is 40 minus 24, which is +16.
eNPS adapts the Net Promoter Score, and NPS is a registered trademark of Bain & Company. You can read Bain’s own explanation of Employee NPS.
How to run an eNPS survey
- Ask the standard question. Bain’s wording is “How likely would you recommend this company as a place to work?” on a 0 to 10 scale. Keep the wording the same every time so results can be compared.
- Add one open question. A follow-up such as “What’s the main reason for your score?” tells you what’s behind the number. The score alone won’t.
- Keep it confidential. Say up front who can see individual answers, if anyone. Bain’s guidance is to keep feedback confidential so people answer honestly.
- Keep it short. Bain suggests eNPS surveys should be only a few questions long. A short survey usually gets more responses than a long one.
- Pick a rhythm and stick to it. Bain notes that most companies ask monthly. Some teams ask quarterly instead. What matters most is asking the same question on a regular schedule.
- Share what you heard and what you’ll do. Tell people the result and one or two changes you’re making. If people don’t see anything happen after a survey, they have less reason to answer the next one.
How to read your results
Positive or negative. A positive score means you have more promoters than detractors. A negative score means the opposite. Both are useful starting points, not verdicts.
Watch the trend. The most reliable comparison is your own score over time, using the same question and a similar group of people.
Check the sample size. In a small team, one person changes the score a lot. The calculator shows how many points one person moving from promoter to detractor would shift your result. If that number is large, treat small changes between surveys with caution.
Look at passives too. Two teams can share the same score with very different mixes. A team with many passives has people who could move either way.
Read the comments. The reasons people give for their scores usually point to what to fix first. Group them by theme and look for the ones that show up most often among detractors.
Expect it to be lower than customer NPS. Bain cautions that eNPS can be substantially lower than a company’s customer NPS, so don’t compare the two directly.
Benchmarks, with a caveat
Public eNPS benchmarks are rare, and most come from survey vendors using their own customers’ data. One we found with a stated method is CultureMonkey’s eNPS benchmark (Q2 2026 edition). It’s based on CultureMonkey’s customer responses, so it reflects companies that chose that product, not all employers. In that dataset:
- The median eNPS was +27, with the middle half of scores between +12 and +44.
- By company size, the medians were +19 for companies under 100 employees and +22 for 100 to 500 employees.
- By region, North America’s median was +16 and Europe’s was +7.
Use numbers like these as loose context. Your own trend is a better guide than any outside figure.
Tools that run eNPS surveys for you
Running eNPS in a spreadsheet works for a one-off. If you want recurring surveys, anonymous comments, and trends over time, look at the engagement survey tools in our directory. Several include eNPS as a standard question, and some have free plans or trials.
FAQ
What is a good eNPS score?
Any score above zero means you have more promoters than detractors. Beyond that, there’s no universal cutoff. The most useful comparison is your own score over time. If you want outside context, CultureMonkey’s benchmark of its customer data put the median at +27 in Q2 2026, but that figure comes from one vendor’s customers.
What’s the eNPS formula?
eNPS equals the percentage of promoters (scores of 9 or 10) minus the percentage of detractors (scores of 0 to 6). Passives (7 or 8) count in the total but aren’t added or subtracted.
Can eNPS be negative?
Yes. If more people score 0 to 6 than 9 or 10, the result is below zero. The lowest possible score is -100 and the highest is +100.
How often should you run an eNPS survey?
Bain says most companies ask monthly. Some teams ask quarterly instead. Pick a schedule you can keep, and keep the question wording the same each time.
Does this calculator store my data?
No. The calculation runs in your browser. If JavaScript is turned off, the form sends only the three counts to this page to show the result, and we don’t save them.